1. Introduction

"House of Zylara" ("we," "us," "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.houseofzylara.com or make a purchase from us.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). By using our website or creating an account, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

When you create an account, make a purchase, or contact us, we may collect:

•       Full name

•       Email address

•       Mailing and billing address

•       Phone number

•       Payment information (processed securely through PayPal — we do not store your full card details)

•       Account username and password

•       Communications you send to us (inquiries, feedback, product reviews)

 

Information Collected Automatically

When you browse our website, we automatically collect:

•       IP address and approximate location

•       Browser type and device information

•       Pages visited, time spent on pages, and referring URLs

•       Cookie and tracking data (see Section 7)

 

Information From Third Parties

We may receive information about you from payment processors (PayPal), shipping carriers (FedEx, UPS), and marketing platforms when you interact with our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

•       To process and fulfill your orders, including payment and delivery

•       To create and manage your customer account

•       To communicate with you about your orders, inquiries, and returns

•       To send you email marketing and newsletters — only with your express consent under CASL

•       To personalize your shopping experience and make product recommendations

•       To improve our website, products, and customer service

•       To detect and prevent fraud, unauthorized transactions, and security breaches

•       To comply with legal obligations under Canadian law

 

We will never sell your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

Service Providers

We share your information with trusted third-party service providers who assist us in operating our business. These include:

•       PayPal — for secure payment processing

•       FedEx and UPS — for order shipping and delivery

•       Email marketing platform — for newsletter delivery (only to opted-in subscribers)

•       Web hosting and IT infrastructure providers

 

All service providers are contractually required to handle your information in accordance with applicable privacy laws and only for the purposes we specify.

Legal Disclosure

We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of House of Zylara, our customers, or others.

Business Transfer

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5. Email Marketing (CASL Compliance)

House of Zylara sends marketing emails and newsletters only to individuals who have provided express consent to receive them, in accordance with Canada's Anti-Spam Legislation (CASL).

By subscribing to our newsletter or checking the consent box at checkout, you agree to receive promotional emails from us. You may withdraw your consent at any time by:

•       Clicking the "Unsubscribe" link in any marketing email we send

•       Emailing us directly at houseofzylara@gmail.com

 

Withdrawal of consent will be processed within 10 business days. Transactional emails (order confirmations, shipping updates) are not subject to CASL opt-out requirements.

6. Data Storage & Security

Your information is stored on secure servers. We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Access to personal information is restricted to employees and service providers who need it to perform their duties. We use login controls, password protections, and regular security reviews.

Despite our best efforts, no method of data transmission or storage is 100% secure. If you believe your account security has been compromised, please contact us immediately.

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

7. Cookies & Tracking Technologies

We use cookies and similar technologies on our website for the following purposes:

•       Operational: to enable core website functions such as your shopping cart and account login

•       Analytics: to understand how visitors use our website and improve performance

•       Personalization: to remember your preferences and provide a tailored experience

•       Advertising: to deliver relevant advertisements and measure their effectiveness

 

You may control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

To opt out of interest-based advertising, you may use the following tools:

•       NAI Opt-Out: https://optout.networkadvertising.org

•       DAA Opt-Out: https://youradchoices.com

8. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

•       Right to Access: You may request a copy of the personal information we hold about you

•       Right to Correction: You may request that we correct any inaccurate or incomplete information

•       Right to Withdraw Consent: You may withdraw consent for certain data processing activities (subject to legal and contractual restrictions)

•       Right to Challenge Compliance: You may challenge our compliance with PIPEDA by contacting us or the Office of the Privacy Commissioner of Canada

 

To exercise any of these rights, please contact us at houseofzylara@gmail.com. We will respond within 30 days of receiving your request. We may require you to verify your identity before processing your request.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to maintain your account, process transactions, comply with our legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, we will securely delete or anonymize it.

10. Children's Privacy

Our website is not directed to individuals under the age of 13. House of Zylara does not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at houseofzylara@gmail.com and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, notify you by email or through a notice on our website. Your continued use of www.houseofzylara.com after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

 

House of Zylara

Website: www.houseofzylara.com

Email: houseofzylara@gmail.com